Well, apparently there are some files missing inside the installation folder installation folder, it only has got two files:

index.html
index.php

no folder for templates and/or css style. I even tried copying other folders I saw are part of the default joomla installation at least the ones that compose the template and css styles, but it won't allow me to copy it. But isn't the software supposed to do this automatically?? I could probably find a way to upload those folders this time which would be like a temporary solution, but I don't want to go through this every single time I am creating a new site with multi-sites.

How could I solve this issue permanently?

Is there any other way to receive support other than this forum?

You can order our billable support at
www.jms2win.com/download?page=shop.produ...35&category_id=1

I don't find this fair... as I purchased the component it should work simply by following the manual and/or video tutorials. Once it has been identified that it meets all requirements of the component demands, it should just work as advertised which in my case its not at least for the setup to share databases among multiple sites.

I don't find this fair.

I am sure the issue that I am experiencing shouldnt even take more than 20 minutes to figure out what is causing it.

So this is it? I shall not expect any response at all?

...this is very frustrating. I would understand and I would be happy to pay it if I wasn't following the instructions and/or if I had damaged the system, but I am simply following the instructions and the video tutorials which it should work. The component should work as advertised. If you could explain to me why this is not covered in what I purchased to get the component doing what it is supposed to, I then would proceed to pay the same price of the component for assistance, even though I find it a it high compared to the price of the component.