When trying to delete a slave site, the process was taking a long time to finish. It then just hung. When I waited for 5 mins, I finally hit refresh only to find an error of 404 file does not exist. I then logged into ftp to find that my entire public_html folder was GONE! DELETED!!!!!!
I paid you $100 for help 2 weeks ago. You would NOT let me talk and tell you what I already did. You spent 45 mins without letting me say anything until "you were done with your investigation" only to find something I was trying to tell you from the first minute! Your arrogance was costing me time and money.
You need to work on LISTENING to your customers, the people that pay you. But I repeatedly tried to tell you what I have been doing but you rudely interrupt me and then tell me NOT to talk.
I told you that your component completely deleted one of my databases is which you said, "it's not possible". So, you don't listen and you think your code can do NO wrong.
Well, now i'm here to tell you that your component deleted my ENTIRE public_html folder! I spent the entire day having to try to get anything I could back and rebuild sites.
I got proof from my hosting company that it was your component and the logs are below:
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71.145.135.171 - - [12/Sep/2011:12:28:08 -0500] "POST /administrator/index.php HTTP/1.1" 200 1317 "
deployed.tangerinefiles.com/administrato...com_multisites" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.50 (KHTML, like Gecko) Version/5.1 Safari/534.50"
71.145.135.171 - - [12/Sep/2011:12:30:16 -0500] "GET /administrator/index.php HTTP/1.1" 404 - "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.50 (KHTML, like Gecko) Version/5.1 Safari/534.50"
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Based on these logs and the fact that no other logs reflect any activity that would have resulted in the removal of these files it appears that while you were working in the Joomla backend some part of the multisites component caused the files on the account to be removed. The multisites component does have file deletion capabilities in it so this is the most likely cause. To be sure I did check the FTP and cPanel logs:
These are the FTP logs for the time frame where the files were removed:
Sep 12 12:27:19 falcon pure-ftpd: (?@71.145.135.171) [INFO] tangeri is now logged in
Sep 12 12:30:49 falcon pure-ftpd: (tangeri@71.145.135.171) [INFO] Can't change directory to /public_html/deployed: No such file or directory
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I know you think you're the best programmer in the world but you need to fix this! Maybe some wire got crossed in the configuration files or something but something happened that broke and deleted the entire folder. By the way, most Americans say that French people are rude and I have never thought that. Even after going to Paris and all around France, I found the people very nice. However, the way you were when helping me, you are EXACTLY what they describe.