You mentioned that you are using Apache/Unix with symbolic link but after you mentioned that the Symbolic Link is not available in the "folder and files".
So that mean that the Symbolic Link is NOT allowed.
Check the "settings" menu like presented in the video 6
www.jms2win.com/en/tutorial#jms12x-6
Perhaps that you have a problem of configuration on your master that does not accept the symbolic links.
Check the "tmp" and "logs" folder path as described in the video 4 to 7
If you don't see the ".htaccess" or other files, you have to verify that you have the permission. Perhaps the file system does not return these files when the directory is scanned.